How Your Scoop Wholefoods Gift Card Works

Valid only Western Australia: Use your gift card at  Scoop Wholefoods Cottesloe Store or online at our website www.scoopwholefoodsshop.com.au

Expiry: Your gift card is valid for 3 years from the date of purchase, as required by Australian Consumer Law. We'll send you a reminder before it expires.

Check your balance: You can check how much is left on your card anytime on our website or by asking at any store location.

Using Your Gift Card

Online: Enter your gift card code at checkout. If your order costs more than your gift card balance, you can pay the difference with a credit card or other payment method.

In-store: Just show your gift card (on your phone is fine) or give us the card number when you check out.

Partial payments: If you don't use the full amount, the remaining balance stays on your card for future use.

Important Stuff

Lost or stolen cards: We can replace lost or stolen gift cards if you can provide proof of purchase and the original card number. A replacement fee may apply.

Cash redemption: If your gift card balance is under $10, you can request the remaining balance as cash, as required by Australian Consumer Law.

Transfers: You can give your gift card to someone else - just share the card number and PIN with them.

Refunds: If you return something you bought with a gift card, we'll put the refund back on the original gift card or issue store credit, depending on the circumstances.

Technical problems: If something goes wrong with your gift card purchase or redemption, contact us and we'll resolve it promptly.

Purchasing Gift Cards

How much: You can buy gift cards from $50 to $1000.

Payment: Pay with credit card, debit card, or cash (in-store only). You can't buy gift cards with other gift cards.

Delivery: Digital gift cards are sent by email immediately. If you don't receive yours within a few minutes, check your spam folder or contact us.

GST: GST is not charged when you purchase a gift card, but will apply to goods purchased using the gift card.

Your Rights Under Australian Consumer Law

Consumer guarantees: When you use your gift card to purchase goods, you have rights under Australian Consumer Law including guarantees that goods are of acceptable quality and fit for purpose.

Complaints: If you have a complaint about your gift card or goods purchased with it, please contact us first. If we can't resolve your complaint, you can contact your state or territory consumer protection agency or the Australian Competition and Consumer Commission (ACCC).

Contact Us

Questions about your gift card? Email us at contact@scoopwholefoodsshop.com.au or call 000000 000 during business hours. We're here to help make sure your gift card experience is smooth and easy.

These terms comply with Australian Consumer Law and may be updated from time to time. Current terms are always available on our website.